Delivery Information

Delivery Policy

1. Shipping Methods:

We offer various shipping methods to cater to your needs. The available options and associated costs will be displayed during the checkout process.

2. Processing Time:

Orders are processed within [X] business days (excluding weekends and bank holidays) after payment confirmation. During peak seasons, processing times may be slightly extended.

3. Shipping Destinations:

We currently ship to the United Kingdom. For areas outside our standard shipping zones, please contact our customer support for assistance.

4. Shipping Rates:

Shipping rates are calculated based on the weight of your order and the destination. The total shipping cost will be displayed during the checkout process.

5. Estimated Delivery Time:

Estimated delivery times vary based on the shipping method selected and the destination. Once your order has been shipped, you will receive a confirmation email with tracking information.

6. Tracking Information:

Tracking information for your order will be provided via email. You can track the status of your shipment through our website or the courier's tracking system.

7. Delays and Incidents:

While we strive to deliver your orders promptly, there may be unforeseen circumstances such as natural disasters, customs delays, or other incidents that can affect delivery times. We appreciate your understanding in such situations.

8. Delivery Confirmation:

Upon delivery, please ensure that someone is available to receive the package. We consider the tracking information provided by the courier as proof of delivery.

9. Unsuccessful Delivery Attempts:

If a delivery attempt is unsuccessful, the courier may leave a notification or attempt redelivery. It is the customer's responsibility to coordinate with the courier for successful delivery.

10. Shipping Address:

It is the customer's responsibility to provide accurate and complete shipping information. Any additional charges incurred due to incorrect addresses will be the customer's responsibility.

11. Order Changes:

Once an order has been placed and processed, changes to the shipping address or other details may not be possible. Please double-check your order before confirming the purchase.

12. Contact Us:

If you have any questions or concerns about the delivery of your order, please contact our customer support at 01652 635023 or email us at sales@shisupplies.com