Returns

Returns Policy

1. Eligibility:

• We accept returns within 14 days from the date of purchase. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

2. How to Initiate a Return:

• To initiate a return, please [contact our customer support / fill out the return request form on our website / include specific instructions for initiating a return]. You will be required to provide your order number, a description of the item(s) being returned, and the reason for the return.

3. Return Authorization:

• Once your return request is received, we will review it and provide you with instructions, including a return authorization if applicable. Do not send the item(s) back without prior authorization.

4. Return Shipping:

• The customer is responsible for the cost of return shipping unless the return is a result of our error (e.g., you received a defective or incorrect item). We recommend using a trackable shipping method to ensure the safe return of the item(s).

5. Refund Process:

• Refunds will be processed within 7 business days of receiving the returned item(s). The refund will be issued to the original payment method used for the purchase.

6. Restocking Fee:

• A restocking fee of 10% may be applied to returns that do not meet the eligibility criteria. This fee covers the cost of inspecting and restocking the item(s).

7. Exchanges:

• If you wish to exchange an item for a different size, color, or model, please [contact our customer support / specify the exchange request in your return request]. Exchanges are subject to product availability.

8. Damaged or Defective Items:

• If you receive a damaged or defective item, please [contact our customer support] within [X] days of receiving the item. We will provide instructions for returning the item and, if applicable, send a replacement.

9. Non-Returnable Items:

• Certain items are non-returnable, including [list of non-returnable items]. Please check the product description before making a purchase.

10. Cancellation of Orders:

• Orders cannot be canceled once they have been processed. Please review your order carefully before confirming the purchase.

11. Contact Us:

• If you have any questions or concerns about our Returns Policy, please contact our customer support at [your email address or phone number].